Deliveries costs are detailed and can be viewed in the checkout section for consideration prior to payment.
Free UK Domestic Economy and value added Express delivery Options are usually available.
We do not offer overseas deliveries via our webshop. Please email firstname.lastname@example.org for further information of our ebay shop where we offer a similar range of items with an overseas order service which is handled through ebays Global Shipping Program.
Please note that PRS Communications Ltd deliveries are not made duty paid, so additional local duty and taxes need to be paid in certain countries to enable receipt of the goods. This is the customer’s responsibility.
Our working hours are normally Monday to Thursday 9am to 12pm. Orders are normally dispatched within 24 working hours of an order being received, subject to stock availability. We will contact you if dispatch will be longer than the 24 hours specified.
We would like to thank you very much for your purchase from PRS Communications Ltd. We hope that you will be very happy. However, if you are not 100% satisfied and wish to return your item then our returns policy is detailed below
When you have changed your mind:
If you have changed your mind about the product and you wish to return your goods you can do so. Please inform us of your decision within 14 days of receiving the goods by email email@example.com. The goods must not be opened, or used and in ‘as new’ condition when returned to us. After you have contacted us you have 14 days to return them to us. Please contact us before returning any items to us. On receipt of the goods we will issue a full refund to your original payment method. This does not apply to any specially ordered products, including software and electronic charts. Please note this only applied to consumer customers only.
Goods which are faulty on receipt:
If your goods are faulty on arrival, please contact us within 14 days to advise us of the fault. Please email firstname.lastname@example.org with details of the fault and we will try to resolve the issue or may ask for you to return the goods. On return we will inspect and test the unit, once we have verified the fault we will issue you with a refund or replacement, whichever you would prefer.
Goods which develop a fault during the manufacturer warranty period:
If your goods develop a fault after 14 days, then provided your product is within its warranty period (normally 1 or 2 years) then we can arrange a repair under the manufacturer warranty. Please contact us by email email@example.com with details of the fault and we will assist further.
Goods which have been damaged in Transit:
If your goods have been damaged in transit, please contact us ideally as soon as you receive the item but within 7 days of receipt. If you can see the damage before opening the parcel (eg damaged box) then if you can advise the courier and sign to say it is damaged. Once the goods have been returned to us we will arrange a refund to your original payment method or a replacement, whichever you would prefer.
Good sold under clearance section:
Goods in our clearance section will have a limited warranty of 3 months from date of purchase, unless explicitly stated in the goods description. If any goods from our clearance section develop a fault within the warranty period then please email firstname.lastname@example.org with details of the fault.