Payment, Shipments and returns

Once you have ordered your item you will be prompted to pay via Pay Pal. If you wish to pay by credit or debit card please contact our office by phone on +44(0)1255 240523 Mon to Fri 09:00 to 17:00 UK time, so that we can take you card details.

Delivery Costs & Export Orders
Free inclusive economy delivery price offer is for England & Wales mainland only. Please note that some Scottish areas & Islands, Isle of Man, Isle of Wight, Northern Ireland & Channel Isles may incur a delivery surcharge. Alternatively we may be able to offer a different delivery service to some areas. Please contact us for details on these and for delivery costs to all other EU & Worldwide destinations prior to placing your order
If you think you might be in one of these areas, please feel free to contact us for a delivery quotation before placing your order, otherwise we will add the delivery costs, without obligation, for your consideration and acceptance prior to processing your order. Alternatively please log in to the webshop with your account and the shippping costs if applicable will be shown automatically

Exchange & Returns

General Guidance 

You may need to return a product to us for the following reasons:
1) You are exercising your right of cancellation under distant selling regulations
2) You have ordered the item incorrectly
3) We have sent you the wrong item
4) You have a claim under the terms of the manufacturers warranty

If it’s brand new and still sealed or unopened in its packaging:
For face to face contracts, bring the item back with your invoice receipt within 14 days of purchase and we will issue you with a credit note* or offer you a refund*
If you have purchased by phone or on line you have 14 days from receipt of the item to advise us that you wish to cancel the purchase contract and arrange return of the item to us at your cost.

If you've already inspected the item as you could reasonably expect to do in our shop:
Return everything unused and complete with original packaging and your invoice receipt within 14 days of purchase and we’ll offer you the following two options:
1) We’ll refund* your purchase cost.
2) We can issue a credit note* to enable purchase of an alternative item

Sorry, but we cannot accept back any non stock items or products that have been specially ordered in for you or programmed to order like electronic chart cards, software or products that are not in their original condition or have been used, installed or returned with missing parts or instructions etc.
A charge will apply to cover loss or damage if the returned item is not returned in it's original condition, given allowance for reasonable inspection and due care whilst in your possession
Optional Standard or Express delivery costs are not refundable.
We will not issue a refund if the item has not been returned or received by us within a reasonable time
We will not normally consider exchange or return requests after the 14 days remote selling regulations cooling off period has passed

Damaged or faulty goods:
If you discover any signs of damage or your item does not work, please do not use the product. Please just contact us immediately so we can respond accordingly.

Rights, terms & conditions
The conditions that we outline above are intended to be a practical illustration covering most instances where a return may be considered and should be read in conjunction with the normal consumer rights that you enjoy as a customer.
Please remember that we as a supplier also have rights and expectations of our customers who enter into purchase contracts with us and we look towards for filling your pre and post sales requirements in a professional, effective and efficient manner
Our full terms and conditions can be found above and on our website at
No returns of any type will be accepted without prior authorization.

Revised 10/12/2013

Revised 7/8/2014